FAQs

Q: Can I return an item if it doesn’t work for me?

A: Returns are accepted within 7 days of receiving your order, provided the item is unopened and in its original packaging.
Due to the nature of food products, opened or partially consumed items cannot be returned.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with a clear photo, and we’ll arrange a replacement or refund.

Q: How do I check the status of my order?

A: You will receive an order confirmation email after placing your order. Once your order has been shipped, we’ll send you a tracking number so you can follow your delivery every step of the way.

Q: Do you provide a quality guarantee on your gift baskets?

A: Absolutely. We take great care in curating and assembling every basket. If your order arrives damaged or not as expected, please contact us promptly and we’ll make it right.

Q: How can I contact you?

A: Our customer support team is available via email. Please reach out through our Contact page, and we’ll get back to you as soon as possible.

Q: Do you offer refunds?

A: Yes. Eligible items may be refunded if returned within 7 days of delivery, provided they are unopened and in original packaging.
Refunds are issued after the returned item is received and inspected.

Q: How do I place an order on your website?

A: Simply select your preferred gift basket, click “Buy Now”, and complete the checkout process.
We accept secure payments via major payment providers, and your order will be carefully prepared and shipped promptly.