Return Policy

We accept returns within 7 days of receiving your order. If 7 days have passed since delivery, unfortunately we can’t offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

Items must be unopened, unused, and in their original packaging

Due to the nature of food products, opened or partially consumed items cannot be returned

Proof of purchase may be required

How to Start a Return

To request a return or refund, please contact us through our Contact page and clearly describe the issue. Our team will guide you through the next steps.

You can always reach out to us if you have any questions regarding returns or refunds.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving the order.

To help us resolve the issue quickly, please provide a clear photo of the damaged item. Upon verification, we will offer a replacement or a refund, depending on availability and your preference.

Exchanges

At this time, we do not offer direct exchanges. The fastest way to receive a different item is to return the original product (if eligible), and place a new order separately once your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.

Thank you for shopping with Giftily